Warranty Information
Woodstock Basic Furniture Benefits
We stand by our products and want our customers to be 100% satisfied with their purchase. Any item, purchased new, has a 1 year manufacturer warranty against any defects*. If you have an issue with your furniture within the 1st year we will send one of our highly qualified technicians out to inspect the problem and help to provide a solution. We want you to know that you are in good hands with Woodstock Furniture & Mattress Outlet, and will be taken care of when concerns arise.
*excludes normal wear and tear and accidental damage
Price: FREE
The Woodstock Benefits Furniture Protection Plan*
Life happens. Make sure your furniture is protected when it does! Woodstock Furniture & Mattress Outlet offers a protection plan that will help put your mind at ease while you furnish your home.
For 4 YEARS we will cover not only any manufacturer defects that may occur but ALSO accidental damage such as rips, tears, punctures, burns, water damage, mechanism failure on motion pieces, and more! Whether it is a small stain or a broken frame we got you covered.
Not sure if you need our 4 year benefits protection plan? We offer a 30 Day money back guarantee! If you purchase the protection plan for your furniture and within 30 days of receiving your merchandise decide that it's not for you - get a FULL REFUND for the plan purchased - you can't lose! So don't forget to include/add the Woodstock Benefits Protection plan to your cart at checkout! See linked documents for full information on what is covered with Woodstock's BEST Benefits Program.
*Protection plan must be purchased prior to delivery day/possession of merchandise
Price: 10%-12% of purchase price - minimum price $89.99
What's Covered?
Coverage includes the following items from a single incident. To request service please contact 888-705-4001 or [email protected]
Fabric, Microfiber, A&P Leathers, or Vinyl:
- Household food and beverage stains
- Stains from human and pet saliva, urine, stomach fluid, or blood
- Accidental burn or singe marks caused by brief contact with flame or heat
- Accidental ballpoint pen ink, wax crayon, facial cosmetics, nail polish, or nail polish remover
- Color transfer from denim jeans or newspaper
- Accidental puncture, cut, tear or rip
- Cracking or peeling of top grain leather in seating areas
- Cracking or peeling of all leather and vinyl in non-seating areas
- Breakage of frames, panels or springs; breakage of mechanisms including sleeper mechanisms, reclining mechanisms, and heating, power, and vibrating mechanisms will be covered only upon expiration of manufacturer's warranty and may not be used in lieu of manufacturer's warranty.
Wood:
- Household food and beverage (product stain - excluding accumulation)
- Accidental singe or heat marks caused by brief contact with flame or heat
- Fading from sun exposure
- Accidental damage from finger nail polish or finger nail polish remover
- Failure of assembled joints
- Water or household beverage marks, stains, or rings
- Accidental scratches penetrating through the top coat finish
- Accidental dents, gouges or chipping penetrating through the top coat finish
- Peeling of the finish of solid wood or veneer surfaces
Outdoor Furniture:
- Food and beverage stains including gum
- Human body and pet fluids (except perspirations, body and hair oil)
- Accidental punctures, cuts, tears or rips
- Accidental burn or singe marks caused by brief contact with flame or heat
- Cosmetics
- Suntan oil/lotion
- Bleach & caustic solutions
- Ink, markers & dye
- Breakage of glass table tops, welds or umbrella mechanism
General Exclusions:*
- General soiling, odors, unknown stains, color loss and fading, normal wear and tear, non-colorfast material
- Seam slippage/separation or cushion density
- Damage occurring prior to delivery, while furniture is in transit or storage, or during assembly
- Damage from accumulation, neglect or misuse
- Intentional physical damage, animal and insect infestation, pet damage other than those specifically stated in the plan, acts of nature, fire, burglary, theft, vandalism, collision or corrosion
*Additional exclusions apply. See protection plan for complete terms and conditions.
Adjustable Base Warranty
Protect your new adjustable base against breakage defects or mechanical failure for 10 years.
Price: $149.99