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Terms and Conditions

Shipping Methods

We will ship your order using the most reliable, fastest and safest method possible. Every product on our site has been carefully identified to ship by a particular method in order to provide optimal delivery service at the most affordable price. For certain items - we ship within the 48 contiguous states. Please call us regarding expedited shipments or those made to Hawaii or Alaska. Please note: Deliveries cannot be made to a P.O. Box. An actual street address is required.

We have several methods of shipment available: Small Parcel, Freight Carrier and White Glove.

Small Parcel

When an item ships by Small Parcel, it means it will be delivered by UPS, FEDEX, DHL or USPS. Generally, signatures are not required at delivery but it is at the discretion of each delivery person. You may leave a note on your door advising "No Signature Required." Be sure to include your name and tracking number on the note.

It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement piece.

Freight Carrier

When shipping by Freight Carrier, it means the item is too heavy or too large to ship via the small parcel UPS/FedEx services so it will be sent to you by freight carrier. If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.

Please note the following important details about Freight Delivery:

    It is important for you to inspect your shipment carefully!

    Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.

    If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount.

    White Glove

    This item will be delivered by a white glove freight carrier. White glove carriers provide the customer with many benefits throughout the delivery process. Unlike common freight carriers, white glove delivery service consists of a trained two person team that will assist in helping move your order from the truck into your home.

    There are many levels of White Glove Delivery. We have chosen the premier service, Platinum Delivery, for our customers.

    Platinum service level is the ideal choice for deliveries that demand not only placement, unpacking and debris removal, but up to 30 minutes of light assembly. An example of this service is the delivery of a bedroom set to the room of your choice, removal of all the packaging, assembly (attaching the headboard, footboard and rails) and the placement of the remaining furniture in the exact location you want.

    Please note: This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

    *In all cases the shipper will not hookup any electrical or component wires. It is important for you to inspect your shipment carefully!

    Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter.

    Returns and Damage

    If you wish to return your order, you must do so within 5 days of receipt for an exchange or store credit only. Exludes mattresses, foundations, closeout, clearance, and floor models.

    All items returned must be in new condition, unused, unassembled, unmodified and in the original packaging material. Please note: Made-to-order, personalized or custom-made items are subject to a 50% non-refundable deposit/restocking fee. Delivery and shipping costs are non-refundable. Customer is responsible for any return shipping costs.

    If your order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your store credit/exchange credit.

    Inspect Your Order for Damage or Missing Parts

    It is important for you to inspect your shipment carefully.

    If Shipped by Freight or White Glove:

    Any damage made to the carton or product itself, must be noted on the freight bill before the driver leaves. Please write "PRODUCT DAMAGED" on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one.

    If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.

    If Shipped by Small Parcel (UPS, FedEx, USPS)

    It is important for you to inspect your shipment carefully. If damage is noted, do not assemble the product. Instead, notify us immediately (within 3-5 days of delivery). If the item is assembled, it may result in the denial of a replacement.

    Made-to-Order, Personalized or Custom-Made Orders

    Any item that is made-to-order, personalized or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this occurred, please contact us immediately.

    How To Cancel An Order

    Orders cancelled after 24 hours may be charged to your account if product shipment cannot be stopped. To cancel an order, you must CALL US. We will not accept a cancellation request via e-mail or fax. We will attempt to accommodate your request but cannot guarantee cancellations made after 4:00 P.M. EST on the day that you placed the order.

    How To Change Your Order

    If you need to change something about your order, such as a color, finish type, product or quantity, simply contact customer service by phone. A customer service person will ask for your order number. If you do not have that handy, your name and "bill to" information will be required. It is our policy to send an e-mail confirming the change on the original order.

    Since your items could possibly ship the same day you place your order, we cannot guarantee your change will be made. We will notify you immediately if a change cannot be granted.